Customer Care
Shipping & Returns
Clear, fair delivery and returns — the way it should be.
Shipping
Free shipping on orders over kr 499.
| Destination | Delivery | Cost |
|---|---|---|
| Sweden | 3–5 business days | kr 65 (free over kr 499) |
| Rest of Europe | 5–8 business days | kr 185 (free over kr 499) |
- We do not currently offer express shipping. All orders are shipped via standard delivery only.
- You'll receive a tracking link by email once your order ships.
Returns
14-day right of return.
You may return unopened and unused products within 14 days of delivery for a full refund. To be eligible, items must be in their original, unopened packaging and in the same condition you received them — for hygiene and safety reasons, we cannot accept returns on opened or used skincare products.
To start a return, contact us at hello@lorhia.com with your order number. Once your return is received and inspected, we'll process your refund to the original payment method.
Faulty or Incorrect Items
If you receive a product that is damaged, faulty, or different from what you ordered, please contact us at hello@lorhia.com within 14 days of delivery with your order number and a photo of the item. This applies regardless of whether the packaging has been opened — our standard "unopened only" condition for buyer-initiated returns does not apply here, since the issue is on our end, not yours.
Once confirmed, we'll offer a full refund or a replacement — your choice — and we'll cover the cost of return shipping. We aim to resolve these cases as soon as possible after receiving your message.